Let this be a cautionary tale, should the temptation to purchase an appliance from this awful, hateful place ever arise in your life. Best Buy has ruined my Easter holiday with their disorganization and their flat out lies.
Their free delivery actually costs you the price of your sanity and freedom. You will lose time out of work as they botch your order continuously. You will get a great deal on items they won't actually deliver on the day they claim. Don't worry, when they cancel your order for no reason, they'll let a really young girl leave a valley girl sounding message on your voice mail. "We, like, totally hope that we can sell you another washer dryer."
Let me start from the beginning.
This past Saturday, I bought a washer and dryer set from the Best Buy in Signal Hill, California. My fiancé and I left the store excited for our new lives free of laundromats to begin. The woman who had helped us, Kathy, had been honest sounding and very sweet. She seemed sincere in wanting us to have the best experience, working with the measurements of our space to get us the best machines for our fit. She even set up the appliances to be delivered on Tuesday so we could have them in just a couple days.
We were so excited. We went out and bought the drip pan she said we'd need right away. Tuesday came and I couldn't believe my luck that the delivery people were on time! That never happens.
One of the movers stayed behind with the truck while the other mover came to our apartment upstairs.
He didn't measure the space, but told me right away it wouldn't fit. I told him we'd cross checked our measurements. He said that because a vent was in a certain place, it would push the machines away from the wall an extra couple of inches. This wouldn't be a big deal, except the laundry alcove has a threshold where the floor dips down two inches deep. The mover told us we would need to raise the level of the floor in order for it to fit, but that it would be fine afterwards.
I alerted my fiancé about this and right away he had his father, who is a carpenter, make a platform out of very heavy, strong wood to raise the floor level. After I spoke to him, giving the needed dimensions for the area where the platform would need to sit, I went back to the Best Buy store where we bought the washer and dryer set and rescheduled a new time for them to be re-delivered. I couldn't spare more time away from work, so I settled on Saturday.
This meant that Tim and I wouldn't be able to go on the Easter family vacation we'd been looking forward to. Anxious to get this over with, I agreed and set up the delivery time for then. That night, Tim broke the news to his parents that we wouldn't be celebrating Easter with them, after all. That they would have to go without us. We surrendered our tickets to some family friends, to our own and our family's disappointment.
This is when Best Buy turned evil on us.
This morning, Tim received a call from a teenage sounding girl apologizing that our order was cancelled, that she really hoped Best Buy could put the money towards another washer and dryer set. He called me right away and asked me to check up on it. He said he was sure the girl had made a mistake, that he had information confused, that this couldn't have happened.
"What makes you say that?" I asked.
"She used the word 'like' about 8 times in a thirty second voice mail. No one who does that can know what they're doing."
Valid point, it seems.
I called the Best Buy Signal Hill location and, this time spoke to Mike who sounded like a sincere person, but might actually have turned out to be the exact opposite.
I told Mike the whole story. He said that he saw our note from the day before, that he would call the warehouse and see. Like Tim, he was doubtful the order could have been cancelled.
"That must have been received in error. We didn't cancel the order so there's no way it could have been."
Regardless, he'd said that he'd call the warehouse and see what the problem was. I didn't hear back for over an hour.
He apologized, told me the warehouse cancelled the order, which he stressed they weren't even supposed to be allowed to do. He said the note on the cancellation was that the washer and dryer units wouldn't fit at all in the space. I told him that was not what happened and he said that he knew.
"Unfortunately, once an order is cancelled, it's cancelled. There's nothing we can do about it but create a new order. I can get the units out to you on Tuesday..."
I explained that Tuesday was unacceptable. That I had done everything right and that this was their mistake. I politely let him know that the warehouse should do whatever they needed to do to fix this mistake, and that would be getting the units I already paid in cash for to my on Saturday.
He said he'd call me back. He did, and told me that they would be shipped to me *this* Saturday. Pleased, I thanked him for all his help. Little did I know, he'd flat out lied to me.
My fiancé just received an email saying that the washer and dryer units are not supposed to be delivered until Saturday April 6th.
I have never been so disgusted with a company. I will never give my business to Best Buy again. I won't buy anything there, not a Blue Ray, not a video game. They will never get one penny out of me ever again.
And certainly, reader, they do not deserve your business, either.
3/29/13 Update: We received an email confirming the delivery will be happening that Saturday, after all. Keeping in mind Best Buy's behavior up until this point, the review will remain up until the units are actually delivered.
3/30/13 Update: The delivery people showed up, made up a code and claimed we were breaking it. I have since researched this code and found that, for a fact, it does not exist. This means the delivery people just didn't want to do their jobs. I called the Best Buy in Signal Hill that we bought the appliances from and they sent over people who happened to be working at the time. These people showed up with a great attitude, despite the fact they were definitely doing something not in their job description. They were knowledgeable, hooked up the washer dryer set like pros, and stayed until they were sure everything was hooked up correctly. They were courteous and pragmatic in the installation process.
However disappointed I am in their choice of delivery company, I couldn't be more pleased with Best Buy's Signal Hill employees.
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